There are very few of our clients out there that just down-right love their Internet Service. And those infinitesimal few are very often on a Dedicated Internet Access (DIA) Fiber Optics Platform with a contract price they deem as “easily affordable.”
However, for everybody else out, the feelings range from “barely tolerable” to “ABSOLUTELY HATE!”
More and more recently, I’ve been leaning towards the “hate” side myself. Within the last 18 months, Time Warner – specifically Cable Internet (not Fiber) – has become my biggest problem. It is literally costing my business 10 (or more – and, often more) man hours per week in what we deem as Unbillable Time.
So over the last month, I’ve been working directly with “boots on the ground” Time Warner Techs to gain some very valuable insight as to how best get Time Warner (now Spectrum) to actually fix their problems.
What we’ve done, is compiled a very simple series of tests we can run, from your business to gain the info we need to then be able to – And Here’s The Kicker – provide VERY SPECIFIC SERVICE REQUESTS so Time Warner (Spectrum) knows where they need to start so they can troubleshoot and fix their own network issues.
We’ve been able to help Time Warner identify problems from the modem inside your office, to the cabling from that modem to their pole, and have been able to even pinpoint problems down the poles to their “node.”
We have a Five Step Process that *CAN* get you the results you need:
Step One
Definitely contact us (by phone or using the button below)… We will coordinate a time for one of my Techs to come out, look at what you have and – if necessary – set up a Diagnostic box.
Step Two
We will run the diagnostics until we “catch the problem.” Really, we want to run these tests for at least a week (maybe two), depending on how often the problem presents itself – we may have to run longer.
Step Three
We will pick up the box, review the findings, diagnose the failures, then report to you with a very specific set of Service Requests for Time Warner.
Step Four
You call in the trouble ticket, requesting the Exact Service To Be Performed and then the Time Warner Tech will Have To Do That Service because that is what his Trouble-Ticket called for.
Step Five
They find their problem, they work within their own engineering to fix that problem and YOU WIN!
We have proven, that this way of working together (us, you and Time Warner) can make significant improvements to your Internet performance. The key being VERY SPECIFIC SERVICE REQUESTS… Not, “hey, my Internet dropped again, right in the middle of my big upload…”